Politique de remboursement

We stand behind every Airoflux product. If something isn't right, here's how we fix it.

1. Return Window

  • Returns must be requested within 30 days of delivery
  • EU customers keep their statutory right to withdraw within 14 days of receiving the order
  • Check your order on arrival and contact us immediately if anything is defective, damaged, or incorrect

2. Return Conditions

To qualify for a refund:

  • All parts, attachments, and accessories included
  • Product in good condition
  • Returned in original packaging, with tags and documentation

If the original packaging is missing or badly damaged, we may deduct up to 25% from the refund.

3. Starting a Return

Contact us before shipping anything back. Unapproved returns may be refused.

Email: support@airoflux.com
Subject: "Return"

Include:

  • Your order number (e.g. #AIR-12345)
  • A brief reason for the return

We'll send the correct return address and instructions for your region.

4. Shipping Your Return

  • Wait for our approval before shipping
  • Use a trackable shipping method — we can't accept returns without one
  • Send us the tracking number once shipped

Please note:

  • We're not responsible for returns sent without tracking
  • We're not responsible for parcels sent to the wrong address
  • Refunds are issued only once the return arrives or valid tracking is provided

5. Return Shipping Costs

Return postage is the customer's responsibility, along with any customs duties or import fees.

Exception: for defective, damaged, or incorrect items, we cover everything. Send a short video showing the issue — once reviewed, we ship a free replacement and cover return shipping if the item must come back.

6. Refunds

Once your return arrives and passes inspection:

  • Refunded to the original payment method
  • Processing takes up to 10 business days, often less
  • EU customers: refunded within 14 days of your withdrawal notice. We may hold the refund until the goods arrive or proof of shipment is provided
  • Nothing after 15 business days from approval? Contact us

7. Delivery Issues

Wrong address. You're responsible for entering correct shipping details. Returned or undeliverable packages caused by address errors are not refundable.

Delivered but lost or stolen. Once the carrier marks a parcel delivered, responsibility transfers to the recipient.

Uncollected parcels. If a parcel goes uncollected at a pickup point and returns to us, we may deduct $15 (or local equivalent) for return shipping and handling. Re-shipping requires a new shipping fee.

8. Free Gifts & Promotional Items

If your order included a free gift or promotional item, everything must be returned for a full refund. If not returned, its value is deducted from your refund.

9. Purchases from Retailers

Products bought from a third-party retailer must be returned through that retailer.

10. Defects & Claims

Every unit passes quality control before shipping. Your product is covered against defects under normal use, in line with applicable consumer laws.

Not covered:

  • Misuse or improper handling
  • Accidental damage
  • Normal wear and tear

To open a claim, email support@airoflux.com with subject "Claim" and include your order number, a description of the issue, and photos or video showing the problem.

We'll review and respond as quickly as possible. This does not affect your statutory rights.

11. Chargebacks & Disputes

We'd rather fix the problem than dispute it. Please contact us before filing a chargeback.

  • Filing without contacting us first may delay resolution
  • We reserve the right to contest unjustified chargebacks, by including delivery confirmation and communication history

Contact

Questions about a return or refund? Email support@airoflux.com.

Thank you for choosing Airoflux.